SELECTED PAST PROJECTS
-
Re-engineer Call Center Operations & Reporting
-
Plumbing/HVAC Contractor
-
-
Select & Implement Field Management and General Ledger Systems
-
Plumbing/HVAC Contractor
-
-
Design & Implement Property Inspection System
-
Ultra-HNW Family Office
-
-
Interim CFO
-
IT Security Firm
-
-
Facilities Maintenance Dept. Re-Engineering
-
Early Childhood Education Company
-
-
Interim CFO
-
Housewares / Home Décor Manufacturer
-
-
FP&A Department Build-Out
-
Paper & Pulp Manufacturer
-
-
Implement Real Estate Asset Mgmt. System
-
Ultra-HNW Family Office
-
-
Design & Implement Field Reporting Package
-
Early Childhood Education Company
-
-
Forex Exposure Analysis & Hedging Strategy
-
Diversified Global Manufacturing Co.
-
We worked with our $100M+ Plumbing/HVAC Services client to re-engineer their call center operations and implement a new reporting system.
The result: CSR close rates increased from mid-60% to mid-90% and call abandonment declined from 15%+ to less than 5%
Our client realized substantial improvement in Revenue and EBITDA as well greater ROI on their advertising spend.