SELECTED PAST PROJECTS
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Re-engineer Call Center Operations & Reporting
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Plumbing/HVAC Contractor
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Select & Implement New IT Systems
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Plumbing/HVAC Contractor
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Consumer Products Manufacturer/Distributor
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B2B Collections Firm
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Property Restoration Contractor
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Design & Implement Property Inspection System
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Ultra-HNW Family Office
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Interim CFO
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Housewares / Home Décor Manufacturer
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IT Security Firm
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Plumbing/HVAC Contractor
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Consumer Products Manufacturer/Distributor
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Facilities Maintenance Dept. Re-Engineering
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Early Childhood Education Company
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FP&A Department Build-Out
- Paper & Pulp Manufacturer
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Implement Real Estate Asset Mgmt. System
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Ultra-HNW Family Office
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Design & Implement Field Reporting Package
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Early Childhood Education Company
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Forex Exposure Analysis & Hedging Strategy
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Diversified Global Manufacturing Co.
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We worked with our $100M+ Plumbing/HVAC Services client to re-engineer their call center operations and implement a new reporting system.
The result: CSR close rates increased from mid-60% to mid-90% and call abandonment declined from 15%+ to less than 5%
Our client realized substantial improvement in Revenue and EBITDA as well greater ROI on their advertising spend.